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Troubleshooting
Common issues and fixes.

Polygon Blockchain Issues

Having issues connecting or transacting on Polygon? You're not alone--check out some common issues and resolutions below. โ˜๐Ÿฑ
Tips on improving your experience:
  • ๐Ÿ–‡ Check your RPC endpoint is working. They can be congested at times.
  • โ›ฝ Watch the gas prices.
  • โš  Do not keep trying new transactions! Cancel or speed up the existing one.

RPC Endpoint Issues

  • If websites are loading but you are unable to load blockchain data, your RPC endpoint could be congested.
  • Check your Metamask token balances: if they are missing, this is a sign that your RPC endpoint is not working.

Gas Issues

  • Check the current gas prices here: https://polygonscan.com/chart/gasprice.
  • If a transaction is not being confirmed (mined), you probably need to speed up the transaction by paying a higher gas price.
  • Do not keep trying new transactions (see below)!

Stuck/Pending Transactions

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Other Weird Browser Behaviour

  • In your browser settings, clear the site's cache.
  • In your browser settings, clear the site's cookies.
  • Ensure there are no pending transactions.
  • Restart the browser.
  • Try re-accessing the page.
In rare instances, it has been reported that backing up your private keys, and resetting the metamask profile data or re-installing metamask, has resolved some issues.

Site Connection Issues

At rare times, the polycat website may become unresponsive or offline, due to DDoS (Distributed Denial of Service) attacks. ๐Ÿ˜ฟ
Unfortunately, DDoS attacks are a common occurrence in the DeFi world. They are staged by bad actors who would wish to take us offline for their benefit.
Fear not--if our primary site polycat.finance is offline, please try one of our backup sites:
DDoS attacks are generally transitory and temporary, ceasing within a few hours.

Further Support

If you need further assistance, join us on Telegram or Discord. You can find updated links on our website. ๐Ÿฑ๐Ÿ’ฌ
For any other issues not covered in this guide, there are fur-endly felines on Telegram and Discord who may be able to assist you.
Note that Polycat moderators, developers and administrators will never directly message you first--if you get messages from people purporting to be polycat staff, they are scammers! ๐Ÿคกโ˜๐Ÿ˜พ
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On this page
Polygon Blockchain Issues
RPC Endpoint Issues
Gas Issues
Stuck/Pending Transactions
Other Weird Browser Behaviour
Site Connection Issues
Further Support