🆘Troubleshooting

Common issues and fixes.

Polygon Blockchain Issues

Having issues connecting or transacting on Polygon? You're not alone--check out some common issues and resolutions below. ☝🐱

Tips on improving your experience:

• 🖇 Check your RPC endpoint is working. They can be congested at times.

• ⛽ Watch the gas prices.

• ⚠ Do not keep trying new transactions! Cancel or speed up the existing one.

RPC Endpoint Issues

• If websites are loading but you are unable to load blockchain data, your RPC endpoint could be congested.

• Check your Metamask token balances: if they are missing, this is a sign that your RPC endpoint is not working.

• Instructions on using different RPC endpoints.

Gas Issues

• Check the current gas prices here: https://polygonscan.com/chart/gasprice.

• If a transaction is not being confirmed (mined), you probably need to speed up the transaction by paying a higher gas price.

• Do not keep trying new transactions (see below)!

Stuck/Pending Transactions

• Cancel the old ones first, or speed it up. How to speed up or cancel transactions in Metamask.

• Do not keep queueing up transactions: it will not help as it's a FIFO (First In First Out) queue.

Other Weird Browser Behaviour

• In your browser settings, clear the site's cache.

• In your browser settings, clear the site's cookies.

• Ensure there are no pending transactions.

• Restart the browser.

• Try re-accessing the page.

In rare instances, it has been reported that backing up your private keys, and resetting the metamask profile data or re-installing metamask, has resolved some issues.

Site Connection Issues

At rare times, the polycat website may become unresponsive or offline, due to DDoS (Distributed Denial of Service) attacks. 😿

Unfortunately, DDoS attacks are a common occurrence in the DeFi world. They are staged by bad actors who would wish to take us offline for their benefit.

Fear not--if our primary site polycat.finance is offline, please try one of our backup sites:

• https://ddos.polycat.finance

• https://ddos2.polycat.finance

• https://ddos3.polycat.finance

• https://ddos4.polycat.finance

DDoS attacks are generally transitory and temporary, ceasing within a few hours.

Further Support

If you need further assistance, join us on Telegram or Discord. You can find updated links on our website. 🐱💬

For any other issues not covered in this guide, there are fur-endly felines on Telegram and Discord who may be able to assist you.

Note that Polycat moderators, developers and administrators will never directly message you first--if you get messages from people purporting to be polycat staff, they are scammers! 🤡☝😾